FAQ

What type of computers do you work on?

We work on almost anything PC based.  We prefer it to be running Windows, but we also will work with Linux and Unix.  Mac is the only computer we generally will not work on.

Oh no!  I’m infected!  Can you help me?

Yes, most definitely.  Infection removal is our specialty.  We strive to remove ALL infections WITHOUT REMOVING YOUR DATA OR PROGRAMS.  Basically, we take out the infections, and leave the computer the way it was before you started having any issues.  We also make sure your computer is up to date with Windows and having a current anti-virus program installed.

What is this ‘free’ 10 Minute Diagnostic?

Exactly what it says.  If you bring the computer in, we take 10 minutes right then and there to attempt to fix your computer.  If it’s something simple, it’s fixed, with labor costing you NOTHING.  Click Here for a more through explanation of our always free 10 minute diagnostic.

How long before I can get my computer back?

We strive to get to everyone’s computer as fast as humanly possible, without sacrificing quality.  You will be given an estimated completion date when you bring your computer in, however most computers are repaired within 3 business days.

How often do you have computers for sale?

If you’re looking for a new computer, we can definitely help you out.  We custom build our desktops, and our laptops are ordered TAILORED to cover your needs.  They normally take 3-4 business days to get the parts in and assemble.

If you’re looking for a used computer, we carry those also.  We are always working to get computers fixed up, however, customer’s computers are our number one priority.  If we do not have any used computers on hand, don’t fret, check back at a later time.

I don’t want to fix my computer, what can I do?

We buy computers depending on their age and parts.  A good rule of thumb is if the computer is less than 5 years old, we would be interested in purchasing it.  You will be REQUIRED to have Photo ID when you sell it to us.

If your computer is more than 7 years old, we will still take the computer.  We cannot give you any money for it, but we can make sure it gets recycled.  Any useful parts are taken out and the rest is melted down to it’s core elements.

Also, your data is WIPED before we refurbish or disassemble your computer.  Your security is our concern.

Do you work on printers?

Yes, and no.  If it is a software based issue, such as drivers or conflicts with your computer, those can be fixed.  However, if the printer itself is the issue, generally the parts to replace inside are more expensive than to buy a new printer.